bcc: pilot

to the first of many

Photo by Jean on Unsplash

handle the problem. skip the crisis.

A few years ago, I sent a marketing message at the wrong time. It was part of a product launch that I swear I triple-checked before scheduling.

That sinking feeling you get when you realize something’s gone wrong? Yeah, it hit hard.

That experience (and plenty of others) taught me this: true crises in business are rare. Mistakes happen, sometimes big ones—but panic is usually optional. How you respond is what matters most.

This week, I’m breaking down how to communicate through high-pressure moments without letting them spiral.

what I’m reading

How charity: water builds trust in 20 seconds

WEB DESIGN • by Ted Kriwiel

“The charity: water team is one of the best in the world at telling their story and demonstrating their impact on their website. Here’s a breakdown of why they are so good.”  Read 

AI as Your Small Business Sidekick: Leveling the Playing Field

AI • by Mihir Chheda

Get a look at how AI can support small teams with practical examples and prompts across content, insights, data, and workflows.  Read 

 in case you missed it

Remote was good. In-office is better.

More than a year after going back to the office, I can confidently say that I’ll never work fully remote again.

Fear of feedback is holding us back

Recent experiences got me thinking about how we view feedback in the corporate world, and how vulnerable it can make us feel. Here are a few ways to make feedback feel less scary.

 what’s been on my mind

Thank you for being here.

I’ve loved writing for as long as I can remember, and this newsletter is something I’ve thought about starting for a while. I’m both excited and cringing a little as I hit send—because honestly, the internet probably doesn’t need another newsletter. But something about the timing feels right for me.

My hope is that this becomes a fun way to share what I’m learning, thinking, and navigating. This section will change with every send, and I’ll do my best to candidly share whatever’s on my mind.

For now, a big thank you to each of you for reading. If you feel like sharing, I’ll drop the subscription link below. I’m so grateful to have you along for the ride.

day dreaming about: Bangkok, Thailand